Payments to Patients: All payments from patients, including co-pays, deductibles, and those for uninsured or non-covered services, are processed by us. These payments made at the point of service (POS) with cash, credit cards, or checks are properly recorded and scrutinized.
Manual Posting of Insurance Payments: Even though a lot of payers offer electronic EOBs, occasionally payments are made using paper EOBs. The Trimark Global staff meticulously processes these payments in accordance with the policies we have established for balance transfers, write-offs, and modifications for each facility and practice.
Electronic Posting of Insurance Payments (ERA): A lot of payments are covered by Electronic Remittance Advices (ERAs). Our seasoned team members run the ERA files in batches before loading them into the revenue cycle systems. The batch totals are confirmed and any throw-outs are carefully fixed.
Refusing to Post: It's crucial to provide claim denial information so that decisions about write-offs can be made, whether it's for rebilling to secondary insurance companies or transferring liability to the patient. These denials that are received in ANSI forms are handled in accordance with the customer's and policy definitions.
